Important Deadlines

Keep your costs down and ROI up with this list of important pricing deadlines and forms.

Make sure your information is up to date on your Exhibitor Listing. Log into your Exhibitor Account and select “Edit Booth Info” to access, review and update your company’s information.
Email April Hill at CSETSECustomerSuccess@informa.com for more information on shipping labels.
Place your show service orders by the deadline and save! Log into your Exhibitor Account and select “Exhibitor Services Kit” to access information on inbound and outbound shipping, booth set up/strike, booth furnishings and floor coverings, electric and internet service, and more.
Email April Hill at CSETSECustomerSuccess@informa.com for more information on shipping labels
Email April Hill at CSETSECustomerSuccess@informa.com for more information on shipping labels.
Email April Hill at CSETSECustomerSuccess@informa.com for more information on shipping labels.

Frequently Asked Questions

You have questions, we have answers! Find the information you need about registration, badges, shipping, booth packages, directions, parking and more here.

Wednesday, March 11: 10:00 AM – 5:00 PM
Thursday, March 12: 10:00 AM – 5:00 PM
The smallest available booth space at TSE is 10 x 10 feet. Larger booths are available in increments of 100 square feet, i.e. 10' x 20', 20' x 20', etc. By looking at the current floor plan, you can see which booths are already sold and which are still available.
There are specific hours assigned for set-up and tear down of your booth. Setting up and tearing down outside of those hours is not allowed.
Exhibit Set-Up: Monday, March 9th and Tuesday, March 10th 8:00AM-5:00PM
Exhibit Tear-Down: Thursday, March 12th 5:00PM-8:00PM; Friday, March 13th 8:00AM-12:00PM
  • 8' high back drape with 4' high side dividers drape
  • Complimentary Full Education Package
  • Company listing in the 2020 Show Guide, mobile app and website
  • One press release listing on your exhibitor profile
  • Five exhibitor badges for your booth staff per 10' X 10'
  • Pre-show promotions and advertising opportunities for exhibitors
  • Access to Invite-A-VIP program for unlimited exhibit floor guest passes for customers and prospects
  • Signage
  • Furniture & Decor
  • Carpeting
  • Electricity
  • Lighting
  • Shipping, transportation, drayage
  • Lead Retrieval & Internet
Log into your Exhibitor Account and select “Exhibitor Services Kit” to access information on signing, furnishings, carpeting, electrical, shipping and more.

General Conference Questions

The conference sessions will start on Monday, March 9th and runs through Thursday, March 12th.
The tradeshow will be open to the public during the following times:
Wednesday, March 11th – 10:00AM-5:00PM
Thursday, March 12th – 10:00AM-5:00PM
The answer to this question depends on how much of the conference you’d like to partake in and how much time you need for your booth set-up and tear-down.
Move-in:
Monday, March 9th – 8:00AM-5:00PM
Tuesday March 10th – 8:00AM-5:00PM
Move-out
Thursday, March 12th – 5:00PM-8:00PM
Friday, March 13th – 8:00AM-12:00PM
The conference will take place at Mandalay Bay in Las Vegas, Nevada.
The tradeshow will also take place in Mandalay Bay.

Registration & Pass Types

Badge registration can be completed through the Exhibitor Portal.
Contact CSTSECustomerSuccess@informa.com and we will confirm how many badges come with your booth.
Yes. Anyone without an exhibitor badge will be denied access to the tradeshow during move-in and move-out hours.
When you sign into the Exhibitor Portal and click into the ‘Badge Registrations’ tile it will
indicate how many badges you have used and how many remain in your complimentary allotment.
Each exhibiting company is allotted one (1) conference access pass that allows for entry into
Catersource/The Special Event conference education. This pass must be assigned to one
individual but may be shared with other members of the team. The pass is not a standalone
badge so it MUST be used in conjunction with an exhibitor badge.
One exhibitor tradeshow badge should be assigned to each member of your staff who will be
working in the booth. This badge allows access to the tradeshow floor during tradeshow days
and also during move-in and move-out hours.
The Invites Program through our partner, Feathr, allows you to easily promote your
participation at Catersource/The Special Event and invite your customers to come see you! Click
on the ‘Marketing Tools’ tile in your Exhibitor Portal for more information.
Catersource and The Special Event DOES NOT mail badges. Badges will be printed onsite upon
providing your barcode confirmation and a government-issued photo ID (such as a driver’s
license or passport).

Your Booth

Your booth is a raw space. Things like carpet, furnishings, internet, electrical, water, etc. are not
included. Orders for these items can be placed via Freeman Online and Mandalay Bay. Place
orders by February 18th with Freeman for discounted pricing and February 19th with Mandalay Bay for the same.
Advance Warehouse shipping: Receiving at the Advance Warehouse starts February 10th and ends March 3rd.
Order Freeman Exhibitor Services – by February 10th
Ship Your Freight to Show Site – Cannot deliver before March 9, 2020
Union jurisdictions prevail over the operations of all material handling equipment, all unloading
and reloading and handling of empty containers. FREEMAN has the responsibility to manage all
docks, marshalling yards and the scheduling of all vehicles to ensure a smooth and efficient
move-in and move-out. Therefore, Freeman also has the responsibility of receiving and handling all exhibit materials and empty crates.
Union jurisdictions prevail over the operations of all material handling equipment, all unloading
and reloading and handling of empty containers. FREEMAN has the responsibility to manage all
docks, marshalling yards and the scheduling of all vehicles to ensure a smooth and efficient
move-in and move-out. Therefore, Freeman also has the responsibility of receiving and handling all exhibit materials and empty crates.
In the context of tradeshow operations, the acronym POV stands for Personally Operated
Vehicle which defines any passenger vehicle that excludes box trucks and flat beds.
10 x 10 display "pop-ups" may be set up by an exhibitor if one person can accomplish the task in
no more than 30 minutes (including crating and uncrating) and without the use of any tools or
ladder. The union steward reserves the right to determine whether or not union labor
is required to set up the exhibitor’s booth.
An Exhibitor Appointed Contractor (EAC) is any company other than one of the designated
official contractors which an exhibitor wants to employ inside the exhibit hall before, during or
after the show. This includes all EAC display houses, display sales representatives, designers,
florists, EAC labor, supervisors and any third party. An EAC should not be wearing an exhibitor badge.
You must have your EAC approved by show management in advance so they can be
added to the security list. To gain approval, submit the EAC Authorization Form to CSTSECustomerSuccess@informa.com no later than January 31st, 2020.
No. Due to security and liability reasons, EAC’s must adhere to the published show and move-in/move-out hours.
No. Only Freeman labor or your appointed Exhibitor Appointed Contractor may perform this work.

Miscellaneous

Exhibitors are not permitted to photograph or video the exhibit or product of another exhibitor
without prior approval. Exhibitors are prohibited from entering the exhibit space of another
exhibitor without permission from that exhibitor, and at no time may anyone enter an exhibit
space that is not staffed. Additionally, by registering for Catersource and The Special Event you
are giving permission to be photographed and have your likeness used in marketing and promotional materials.
No one under the age of 18, including infants, is allowed access to the exhibits. No exceptions.
Show management does not provide childcare services onsite. Use of a school issued ID is not
acceptable unless it provides a date of birth.
Company profiles are updated through the Exhibitor Portal. The deadline to update information
has passed but if you have any questions or need assistance regarding your Company Profile,
contact April Hill at CSTSECustomerSuccess@informa.com
Your Customer Success contact, April will send emails on a regular basis from the time a company
joins the show until the show concludes. There are two important considerations
when you are not receiving updates regarding the show: 1) Another individual may have been
designated as the ‘logistics contact’ at the time of booking or 2) your email spam filters
may be blocking our communications. Please contact April at 646.895.7436/CSTSECustomerSuccess@informa.com to verify who we may have listed as the logistics contact for your company and also be sure to whitelist CSTSECustomerSuccess@informa.com
If you need to change the company’s designated key contact, we must receive this request in
writing. Please email the new contact’s name, title, direct phone number, mobile phone number
and email address to CSTSECustomerSuccess@informa.com
Not seeing an answer to your question? April Hill is your Customer Success Specialist and can help you find any answers you need. Please don’t hesitate to reach out before, during or after the show for assistance. E: CSTSECustomerSuccess@informa.com | Direct: 646.895.7436 | Mobile: 646.907.4654